USA Delivery & Returns

US Delivery

At Gabriella James, we’re committed to ensuring that our international customers receive a seamless and stress-free delivery experience from start to finish.

We understand that purchasing luxury chairs and bar stools is a significant investment, and we believe that the journey to bringing a piece of English craftsmanship into your home should be as smooth and refined as our chairs and bar stools.

We proudly ship all across the United States using our trusted
shipping partner, FedEx, to ensure your order reaches you on time. 

We utilise their door-to-door service with a 7-10 day turnaround from collection in England directly to your doorstep or, if you prefer, your freight receiver, without .

Chair Shipping Costs to the US

Shipping costs to the US can vary based on the weight of your order and its final destination within the US.

International shipping
rates can also fluctuate depending on the time of year, market conditions and economic changes.

Once an order is placed, we provide an estimated shipping cost based on the current rate, but final costs may vary by the time your shipment is ready to go. However, we always aim to secure the best possible shipping price. Do get in touch with us for more information on your shipping costs.

US Customs, VAT, and Taxes

The United States is VAT exempt, meaning the prices of our products are 20% cheaper than the listed price on our website. However, there is a standard customs clearance charge of £180 added to your final shipping cost.

We offer a two-part invoice system:

  1. Product invoice – once your order is confirmed, we invoice you for the total cost of the chairs or bar stools.
  2. Shipping and customs invoice – after the shipment is booked with FedEx, we send a second invoice covering shipping and clearance charges.

Track Your US Delivery with FedEx

We provide every US customer with a FedEx tracking number
for easy monitoring of your order. You can track your shipment from the moment it leaves our Workshop in England until it arrives at your home in the US.

We also use a specialised portal for real-time tracking, ensuring complete transparency throughout the process.

Secure Packaging for International Shipping

Each of our bespoke bar stools and chairs is individually wrapped and packaged in a heavy-duty export carton to ensure they arrive in perfect condition.

Our packaging is designed to withstand international shipping, providing peace of mind that your order will be delivered safely. Every order is also fully insured.

Premier US Delivery Services at Gabriella James Chairmakers

By offering fast and secure shipping services, we can make your shopping and delivery experience as luxurious as our chairs and bar stools. Should you have any questions about delivering to the US or about an existing order, we are here to help.

FAQs

Do you ship to all US states?

Yes, we deliver to all 50 states across the US.

Can I track my order?

Yes, we provide a FedEx tracking number for every shipment
so you can monitor your order's journey in real time.

Is there a minimum order requirement for US delivery?

No, there is no minimum order for US customers. Whether
you’re purchasing a single chair or furnishing an entire space, we’re happy to
accommodate any order.

What is your returns policy for US customers?

While we take every precaution to provide a flawless experience, in the rare event of a return, we will honour the terms of our UK Returns Policy.