Delivery & Returns
Delivery
Each Gabriella James chair or bar stool is individually made to order. The lead time from ordering to delivery is normally 8 - 12 weeks, subject to stock levels and fabric availability.
Once your order is placed we will send you an email confirming the details of your order and giving an estimated delivery date.
When your bespoke chair(s) or bar stools are ready to be delivered, one of our team will get in touch with you directly to arrange a convenient day and a 2-hour time slot for delivery. Where possible, we offer a personal delivery service and will do our best to accommodate your timing needs. This means your chairs or bar stools are carefully wrapped and loaded at our workshop and come directly to you. This premium service also includes delivery to your room of choice, unpacking and removal of all packaging.
All postcodes within the M25 - £140.00 | Rest of England and Wales - £180.00| Scotland (mainland) | Rest of British Isles & Overseas | International Shipping - please contact us for a quotation.
7-Day No-Fuss Returns
Although we hope you will fall in love with your Gabriella James chair(s) or bar stools if, for any reason you don't, we have a guaranteed 7-Day No-Fuss Returns Policy. Simply contact us within 7-days of your delivery date and we will arrange a full refund and collect the chairs or bar stools at a time that is convenient for you. The refund takes approximately 10-days to reach your account.
All we ask is that your item(s) are in the same condition as when delivered. There is normally a one-off collection fee of £150.00 from most UK mainland collections.
Please contact our team on 01233 756740 or email info@gabriellajames.co.uk detailing your order number and the item(s) to be returned. We will then arrange for the items to be collected.
If you can cancel a Made-to-order item(s) within 48 hours from the time the order was placed you will receive a full refund.
Once delivered, made-to-order items (your bespoke combination of model or colour or fabric ) that are unique to you have a 35% returns fee. Obviously we'd prefer to not have to charge for this, but as it’s a made-to-order item just for you we can't guarantee that we'll be able to sell it again.
Damaged Goods
Each chair and bar stool is thoroughly checked by one of our team to ensure that its is up to our high standards before being carefully wrapped and packaged for our personal delivery service.
In the unlikely event that your chair or barstool may be be damaged on delivery, please contact our team immediately on 01233 756740 or email info@gabriellajames.co.uk detailing your order number and the item in question and we will sort it out.
These terms do not affect your statutory rights.