Terms and Conditions

gabriellajames.co.uk is operated by Gabriella James, Chairmakers Limited who can be contacted at 215 Spice Quay Heights. 32 Shad Thames. London SE1 2YL tel: 01233 756740

These terms and conditions (“Terms”) apply to each purchase of goods made from our website www.gabriellajames.co.uk or by telephone +(0)12333 756740. We may change or update these Terms on occasion and will publish any changes on this website.

By making a purchase from us you undertake that all products ordered are for your own use and not under any circumstances for resale.

These Terms are governed by English law and are subject to the jurisdiction of the English courts.

For more information about how we process and store personal data please see our Privacy Policy


We try to ensure that the product descriptions, images and prices that appear on our website are accurate. However, sometimes mistakes happen and in the event of any errors on our website then we will rectify the error as soon as reasonably possible and inform you of any error relating to any product you have ordered. 

If there is an error in the pricing of any products we will contact you as soon as is reasonably possible and you may either confirm the order at the correct price or cancel the order.

Please note that sometimes the colours of products as they appear on your monitor and as they actually appear may be slightly different due to factors such as your monitor display settings and, for photographs, the lighting conditions at the time. Although we try our best to ensure consistency, sometimes different batches of the same fabric, wood and paint may be slightly different in colour and we cannot accept returns for this reason.

Gabriella James, Chairmakers reserves the right to make modification on illustrated products show within the website.


We pride ourselves on creating naturally stuffed seats that are uncompromisingly comfortable.  All our stuffing materials meet the Furnishings (Fire) (Safety) Regulations 1988 and include a fire-retardant barrier lining meeting Schedule 5 requirements. We use only premium quality fabrics either from our own designer collections or our customers own choosing. 


Our painted chairs and bar stools are professionally painted to the highest standard, using only the highest quality acrylic paint which is specially produced for our chairs and bar stools. It provides an extremely hard-wearing and highly-resistant coating.

However, colours may change over time as they respond to sunlight exposure and moisture content in the air. Because our paint is produced using natural pigments and materials, there can be some colour variance across different batches too.

We always try our best to make sure that the descriptions, images and prices on our website and in our literature are accurate. Sometimes we can’t control this (for instance, computer monitors can affect colour), but if you spot something that you think is amiss, let us know and we’ll try to solve it as soon as possible.


Before placing your order, please make sure you have entered all information correctly. 

You will be charged the full purchase price at the time of ordering. Once your order is placed we will send you an email confirming the details of your order and giving an estimated delivery date.  

Each chair and bar stool is individually made to order. The lead time from ordering to delivery is normally 8 -12 weeks. 


Unlike many Chairmakers, we will meticulously upholster onto our handmade seats any designer fabric chosen and supplied by you. Should you require Gabriella James Chairmakers to source and supply your chosen fabric, we reserve the right to charge a Fabric Premium should the price of the Customers Own Fabric exceed our fabric price parameters.


When your chair(s) or bar stools are ready to be delivered, one of our team will get in touch to arrange a convenient day and time slot for delivery. We deal with carefully selected specialist carriers and will do our best to accommodate your timing needs.

All postcodes within the M25 - £100 | Rest of England and Wales - £140.00 | Scotland (mainland)  | Rest of British Isles & overseas - please contact us for a quotation.


Although we hope you will fall in love with your Gabriella James chairs and bar stools,  if you don’t we have a 7-day no-fuss returns policy. If you are not completely satisfied with your purchase, you can return your item(s) for a full refund within 7 days of purchase.

Please contact our online team by emailing info@gabriellajames.co.uk detailing your order number and the item(s) to be returned. We will then arrange for the items to be collected at a convenient time.  You will receive confirmation via email once your item(s) have been refunded.  Please allow 5-10 working days for the refund to show in your account.

Unless there is a structural defect in the product delivered to you, we do not accept returns of any products notified to us later than 14 days after delivery.


The products we supply to you will be of satisfactory quality, fit for purpose, and as described. Whilst we expect our products during their lifespan to well surpass 12 months from the date of delivery in being and remaining fit for purpose we will, nonetheless within 12 months of delivery of your chair or bar stool, repair or replace defective parts or the defective chair or bar stool  provided your chair or bar stool has been respectfully cared for during such period. We are also happy to replace/restore worn or damaged product beyond the 12-month warranty period subject to you requesting and we agreeing a quote for undertaking such services.

If we deliver any product with a structural defect, please contact us within 14-days to arrange a repair, replacement or refund.

We always supply our chairs and bar stools on condition that our liability for any fault or defect in quality is limited to an amount not exceeding the purchase price of the product supplied. In addition we will not be liable to you for any indirect losses, including any loss of revenue or profits or any other losses that are not reasonably foreseeable at the time your order is accepted (except that these Terms do not limit our liability to you for death, personal injury or fraud).

We will not be liable to you for any loss you suffer as a result of our being unable to comply with our obligations under these Terms because of circumstances beyond our reasonable control.

These Terms do not affect your statutory rights.

Updated April 2022